At Posh Health Beauty, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help! Please read our return and refund policy carefully.
1. Return Policy
We accept returns under the following conditions:
- Items must be unused, unopened, and in their original packaging.
- Return requests must be made within 7 days of receiving the product.
- Products such as skincare, cosmetics, and personal care items cannot be returned due to hygiene reasons unless they are defective or damaged upon arrival.
2. How to Request a Return
To initiate a return, please follow these steps:
- Email us at info@poshhealthbeauty.com with your order number and reason for return.
- Attach clear photos if the item is damaged, defective, or incorrect.
- Once approved, we will provide you with a return shipping address.
3. Refund Policy
Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days to your original payment method.
Note:
- Shipping charges are non-refundable.
- If the return is due to our mistake (damaged, incorrect item), we will cover the return shipping cost.
4. Exchange Policy
We only replace items if they are defective or damaged. If you need an exchange, contact us at [Your Support Email] within 7 days of receiving the product.
5. Order Cancellation
- Orders can be canceled within 24 hours of placement.
- Once shipped, orders cannot be canceled.
For any queries, feel free to contact us at info@poshhealthbeauty.com.
Thank you for shopping with Posh Health Beauty! 💖